You ask - we answer! Each day we receive many exciting and partly also critical questions from you, our community. And that's okay! Our concept is new and our ridesharing service hasn't been on the road for very long. We've only just begun. Therefore, we are happy to answer your questions so that we can continue to understand each other well in the future. In our new series #AskMOIAanything we will answer your questions from now on. Let's go!
You can also see empty MOIAs in Hannover. How many customers does MOIA have? Is the concept even successful?
Basically, our algorithm ensures that MOIA vehicles do not travel without passengers and that MOIA users who have a similar route ride together. After the end of our service test and with the start of regular operation, we established an economically viable operation and thus charged a realistic price. Of course, that was first of all a change of habits and initially, a change in demand. Today your demand exceeds our capacities at some times of the day and we are not able to serve all your requests. Currently, we have more than 50.000 registered customers. In purely mathematical terms, almost every tenth Hanover resident is a MOIA customer. Up to 500 new customers register each day. Parallel to the increasing number of customers, MOIA's usage intensity and vehicle capacity utilisation are also growing continuously. At peak times, up to 60 percent of our journeys are now shared - and the numbers are rising. The positive figures show us that MOIA is very well accepted by the Hanoverians and ridesharing works as part of the city's public mobility.
Why do MOIA vehicles always have to be on the move even when they don't have a passenger?
In order to be able to offer our service in Hanover, we had to comply with some of the city's requirements and meet the requirements of our permit. According to these regulations, MOIA vehicles were originally not allowed to park on the roads for long periods of time, but had to be in motion. This meant that MOIA vehicles were also empty on the way. We recognized this problem and talked to the city and now we have the possibility to park. Of course, we take care not to obstruct any residents when parking and adhere to the legal regulations here as well.
How is your fare calculated? Why do you pay more with more than one person?
We charge a price for our trips that is higher than that of public transport and cheaper than a taxi. Public transport is the most important mode of transport in a city to reduce individual traffic. Therefore, our fare is higher than the price of a single trip by public transport. We also share this interest with the city: It is a condition in the approval that a trip with MOIA must be more expensive than a single trip with public transport.
The price of your trip is calculated on the basis of various factors, such as the day of the week, time of day, demand, and the number of seats. If you book all of them for yourself, this seat costs proportionally more than, for example, the second seat that you book for everyone. So, for example, you don't pay twice as much if you book for two people. So it's worth driving together.
Why do detours have to be taken?
MOIA serves trip requests from various people travelling in a similar direction. Using our algorithm, these are combined with each other, routes are planned and ride and arrival times are calculated individually. By bundling individual journeys, the road space is used more efficiently: This saves emissions and noise and relieves the roads. And it makes the city a better place to live.
In accordance with our concept and the requirements of our ridesharing service, we will let you get on and off at selected stops. These virtual stops are carefully selected with regard to traffic safety and in accordance with the regulations of the road traffic regulations. The stops are therefore located on a specific side of the road. Here, too, we adjust our route guidance in order to avoid unsafe turning of the vehicles. Although our routes do not always correspond to the intuitive route expectation, the driving time and distance are usually only extended to a very small extent. In the interest of your safety we gladly accept this.
Don't worry: we always quote the fixed price and give you an arrival time window before booking. Even if we pick someone up on the way, you will arrive at your destination at the same price within the specified arrival time window.
Why do I have to go so far to the next stop?
You don't have to. We now have over 2,100 virtual stops. This dense network of stopping points means that you are usually no more than 250 metres from the next stop before you start your MOIA journey, unless you are in the middle of a park. An exception are orders with start or destination directly outside our service area. Here we assign customers the next stop in the service area. In those cases, it can also happen that customers have to cover a longer distance.
We cannot publish a map of our stopping points. There is a reason for this: The locations of the MOIA stops change in time, e.g. because of construction sites or because we learn that some points are not suitable for stopping after all. When you book your MOIA,
you'll be assigned the stop that best suits you, your journey and the journey of other MOIA customers.
Why doesn't MOIA serve out-of-town destinations?
Our approval currently only covers the urban space of Hanover. The connection of places outside Hanover such as Garbsen, Laatzen or Langenhagen requires own permissions of the individual cities.
Why do you take to the streets in Hamburg with an electric fleet, but not in Hanover?
We are currently on the road with the well-known, midnight blue VW T6 petrol engines in Hanover. From next year on, however, we will gradually switch to electric vehicles. By 2020, at least 50 percent of our fleet will be electrified. Until 2022, MOIA will use only electrically powered vehicles. In addition to the vehicles, however, we must also create the infrastructure for this in order to ensure supply. Especially in Hamburg, where we are starting out with an electric fleet right from the start, we have learned that the
construction of suitable depots, our MOIA hubs, with a sufficient possibility for the installation of charging stations is very time-consuming and cannot be accomplished in a short time. But be sure, that we are working on that.