Compliance
For MOIA, compliance means adherence to legal requirements, internal company guidelines, ethical principles and its own core values. This serves to protect the company itself as well as its employees.
The integrity and compliance of every employee is essential for the long-term success of the company. For us as a company and for our employees, it is a matter of course to behave in accordance with the rules.
We have defined our values in the form of seven corporate principles to guide our actions.
These seven principles include the following aspects:
In order to anchor this self-image, the principles of conduct - the so-called Code of Coduct - were drawn up. This forms the guideline for ethically correct and legally secure behavior by employees and helps them to find answers in difficult situations.
It also includes MOIA's responsibility as a member of society, as a business partner and in the workplace.
The Code of Conduct can be found at the link below.
If there are indications that rules have been violated, employees, as well as business partners, customers and other third parties, have the opportunity to contact the whistleblower system. Further information can be found under the link below.
If you have any questions about compliance or integrity, please contact the following persons:
- Helena Schimkat – helena.schimkat@moia.io
- Hatice Berfin Erdogan – berfin.erdogan@moia.io
Our Whistleblower System
Complying with statutory regulations and internal rules, and the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners, has top priority at MOIA. The success of our company is based on Integrity and Compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it. Therefore, we entrusted the Central Investigation Office to operate an independent, impartial and confidential Whistleblower System on our behalf.
A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.
This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at MOIA will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.
How do we process your report?
The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically. First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.
Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office - as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.
Find more information on the procedural principles of the Volkswagen Group Complaints Procedure here.
What kind of report do you want to submit?
A complaint about products or services to our customer service
If you have any questions, feedback or complaints, please contact info@moia.io.
Please understand that we will not be able to forward your request or take any action for reasons of responsibility.
A report of potential misconduct to our Whistleblower System
The Whistleblower System offers various channels for reporting potential misconduct by MOIA employees, violations of the Code of Conduct for Business Partners or serious risks and violations of human rights and environment in our Supply Chain.
However, this does not affect the statutory right to contact designated authorities as described below.
The Investigation Office of MOIA can be reached via E-mail (in any language): io@volkswagen.de
For customer complaints, please contact the channels listed under "A complaint about products or services to our customer service".
Central Investigation Office
Postal address:
Volkswagen AG, Central Investigation Office
Mailbox 1717
Berliner Ring 2
38436 Wolfsburg, Germany
In person:
Please make an appointment in advance by writing an E-mail to io@volkswagen.de
Ombudsmen
MOIA has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Investigation Office if desired.
If you want to get in contact with the Ombudsperson you can find their contact details here:
Ombudsmen of Volkswagen (ombudsmen-of-volkswagen.com)
Online reporting channel
You have the option of using a web-based communication platform to contact the Investigation Office in more than 65 languages. This system is confidential and technically secured and allows you to submit reports anonymously.
You can access the online reporting channel through the following link:
You can find instructions on how to make reports online, by app or by phone here.
Voice Intake by phone
You can leave us a voice message by phone 24 hours a day, 7 days a week.
After entering the phone number (specific to the country you are in), you will be prompted to enter the organization code. Then, you can submit your report as a voice recording. Only a written transcript will be received by the Investigation Office. Dial back in to listen to the reply or further questions by our team.
Select a phone number from this list for your country or region and have the corresponding organizational code 122281 ready.
SpeakUp App
You can also download the Speak Up App “SpeakUp - Listen for a change “ by People Intouch (personal devices only) to access the secure reporting system. Through this app, you can submit your report in writing or leave a voice message (also anonymously). You will need the organization code 122281. Log back in to see our team's reply or answer further questions. To download the app, you can also scan the QR code:
Do you have further questions or do you need a local contact?
Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Investigation Office.
Furthermore, our local Compliance Officer can also be addressed in all matters of the Whistleblower System via helena.schimkat@moia.io.
External Reporting Channel of Germany
The German government has defined designated authorities, that also accept reports on misconduct as external reporting channels. The external reporting channel is: BfJ - Hinweisgeberstelle (bundesjustizamt.de)