Compliance

Compilation of Volkswagen’s minimum standards

Our whistleblower system

Compliance with legal requirements and internal rules is a top priority at MOIA. Our company’s success is based on integrity and compliance. In order to live up to this aspiration, it is important to learn about possible misconduct by employees and prevent it. That is why we have commissioned the Central Investigation Office to operate an independent, impartial and confidential whistleblowing system on our behalf.

The qualified and experienced staff members at the Investigation Office check every report thoroughly and follow it up systematically.

An important pillar of our whistleblowing system is the principle of fair procedure. It guarantees the greatest possible protection for whistleblowers, affected parties and employees who help investigate the reported misconduct.

We also offer an anonymous reporting and communication option. We will not take any action to identify anonymous whistleblowers who do not abuse our whistleblowing system. Discrimination against whistleblowers or anyone who contributes to MOIA investigations will not be tolerated. The persons concerned are presumed innocent until the relevant violation is proven. Investigations are conducted with utmost confidentiality. Information is processed in a fair, fast and protected procedure.

Do you have any questions or feedback regarding a MOIA product or service?

If you have any questions about your new or used vehicle, feedback or complaints about services provided by MOIA or our business partners (e.g. car dealers, workshops), please feel free to contact info@moia.io.

We ask for your understanding that the whistleblower system unfortunately cannot address, process or, in particular, forward customer concerns.

Submitting a report to our whistleblowing system

The whistleblowing system provides various channels to report potential employee misconduct, allowing for a quick review and – if necessary – a response from our company.

24/7 Hotline

You can submit reports around the clock via the following international toll-free telephone number: 
+800 444 46300*.

If your local telephone provider does not support the free service, you can also use the following chargeable telephone number to submit a tip:
+49 5361 946300.

* There are some countries in which not all telephone providers support the toll-free international hotline. Please use the chargeable telephone number or the country-specific telephone number in this case.

Country Toll-fee number Local number
Brazil 0800-5912743 021-23911381
Mexico 001-800-4610242 0155-71000355
Slovakia 0800-002576 02-33325602
USA 833-6571574 908-2198092
South Africa 0800-994983 021-1003533
Malaysia 1-800-819523 0154-600099
Argentina 0800-6662992 011-52528632
Germany 0800 444 46300 +49 (0)5361-946300

 

Online reporting channel

You have the option of using the internet-based communication platform BKMS to contact the Investigation Office in various different languages. The system is confidential and protected.

If your preferred language is not listed, you can also submit a message in any other language. In addition, you can also contact the Investigation Office in any language by email or post.

Ombudsmen

MOIA has appointed external lawyers (ombudsmen) to provide advice regarding the whistleblower system or to ensure that reports from whistleblowers – including anonymously if desired – are forwarded to the Investigation Office.

If you would like to contact the ombudsmen, you will find all the necessary information under the following link: Ombudsmen of Volkswagen (ombudsmen-of-volkswagen.com)

Email

You can reach MOIA’s Investigation Office by email at the following address: io@volkswagen.de

Central Investigation Office

Postal address
Central Investigation Office
Postfach 1717
38436 Wolfsburg Deutschland

In Person
Central Investigation Office
Porschestrasse 1
38440 Wolfsburg (Innenstadt), Deutschland
Bitte vereinbaren sie Termine vorab über io@volkswagen.de 

Do you have any further questions?

If you have any questions regarding the whistleblowing system at MOIA, please feel free to contact our Compliance Officer by email at Vanessa.Rahn@moia.io.

The impartial Compliance Officer informs and communicates the whistleblowing system locally by being MOIA's liaison to the Central Investigation Office. However, the qualified and experienced colleagues of the Central Investigation Office are also available. In addition, the impartial Compliance Officer will also ensure that MOIA complies with the legal requirements regarding the whistleblower system.