Compliance

For MOIA, compliance means adherence to legal requirements, internal company guidelines, ethical principles and its own core values. This serves to protect the company itself as well as its employees.

The integrity and compliance of every employee is essential for the long-term success of the company. For us as a company and for our employees, it is a matter of course to behave in accordance with the rules. 

We have defined our values in the form of seven corporate principles to guide our actions.

These seven principles include the following aspects:

In order to anchor this self-image, the principles of conduct - the so-called Code of Coduct - were drawn up. This forms the guideline for ethically correct and legally secure behavior by employees and helps them to find answers in difficult situations. 

It also includes MOIA's responsibility as a member of society, as a business partner and in the workplace.

The Code of Conduct can be found at the link below.

If there are indications that rules have been violated, employees, as well as business partners, customers and other third parties, have the opportunity to contact the whistleblower system. Further information can be found under the link below.

If you have any questions about compliance or integrity, please contact the following persons:

Our whistleblower system

Complying with statutory regulations and internal rules, and the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners, has top priority at MOIA. The success of our company is based on Integrity and Compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it. Therefore, we entrusted  the Central Investigation Office to operate an independent, impartial and confidential Whistleblower System on our behalf.

A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.

This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at MOIA will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.

How do we process your report?

The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically.  First, you will get a confirmation of  receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.

Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office -  as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.

 * The processing time varies depending on the subject of the procedure

Do you have any questions or feedback regarding a MOIA product or service?

If you have any questions or inquiries regarding products , your new or used vehicle etc., feedback or complaints about services provided by MOIA or our business partners (e.g. car dealerships, workshops), please contact our info@moia.io.

We kindly ask for your understanding that the Whistleblower System unfortunately cannot process customer complaints.

Making a report to our Whistleblower System

The Whistleblower System offers various channels to report potential employee misconduct that allow a swift review and reaction by our company if necessary. 

However this does not affect the statutory right to contact designated authorities as described below.

24/7 Hotline

You can submit reports around the clock via the following international toll-free telephone number: 
+800 444 46300*.

If your local telephone provider does not support the free service, you can also use the following chargeable telephone number to submit a tip:
+49 5361 946300.

* There are some countries in which not all telephone providers support the toll-free international hotline. Please use the chargeable telephone number or the country-specific telephone number in this case.

Country Toll-fee number Local number
Brazil 0800-5912743 021-23911381
Mexico 001-800-4610242 0155-71000355
Slovakia 0800-002576 02-33325602
USA 833-6571574 908-2198092
South Africa 0800-994983 021-1003533
Malaysia 1-800-819523 0154-600099
Argentina 0800-6662992 011-52528632
Germany 0800 444 46300 +49 (0)5361-946300

 

Online reporting channel

You have the option of using the internet-based communication platform BKMS to contact the Investigation Office in various different languages. This system is confidential and technically secured.

Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Investigation Office in any language via e-mail or mail.

Ombudsmen

MOIA  has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Investigation Office if desired.

If you want to get in contact with the Ombudsperson you can find their contact details here:
Ombudsmen of Volkswagen (ombudsmen-of-volkswagen.com)

Email

You can reach MOIA’s Investigation Office via e-mail: io@volkswagen.de

Central Investigation Office

Postal address
Central Investigation Office
Postfach 1717
38436 Wolfsburg Deutschland

In person
Please make an appointment in advance by writing an E-mail to io@volkswagen.de 


Do you have further questions or do you need a local contact?

Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Investigation Office.

Furthermore, our local Compliance Officer/responsible function ​can also be adressed in all matters of the Whistleblower System via Vanessa.Rahn@moia.io.

The impartial Compliance Officer informs and communicates the whistleblowing system locally by being MOIA's liaison to the Central Investigation Office. However, the qualified and experienced colleagues of the Central Investigation Office are also available. In addition, the impartial Compliance Officer will also ensure that MOIA complies with the legal requirements regarding the whistleblower system.