Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day of the conclusion of the contract. To exercise your right of cancellation, you must inform us (MOIA GmbH, Alexanderufer 5, 10117 Berlin, e-mail: of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, e-mail). For this purpose, you can use the enclosed sample cancellation form, which is, however, not mandatory. To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. If you have requested that the services begin during the cancellation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of cancellation with respect to this contract compared to the total scope of the services provided for in the contract.


Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).

To MOIA GmbH, Alexanderufer 5, 10117 Berlin,

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

ordered on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of paper communication)


(*) Delete where not applicable.

The exchange or refund of a purchased Smart Saver after the expiration of the cancellation period is not possible. Only in cases of special hardship, the MOIA provider may allow an exchange or refund of the ticket for reasons of equity. Your legal rights remain unaffected.

The value of the discount will not be paid or transferred. Smart Savers are not transferable. Penalties, service fees or other monetary claims not arising from mobility services are excluded from the scope of the Smart Saver. To use the Smart Saver, it may be necessary to have the latest MOIA App version installed