General coupon conditions
The following discounts are available at MOIA and will be deducted from the gross fare in that order.
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Discount for hvv subscribers (as of 01.01.23 and only for Hamburg): As a self-operated on-demand transport service, we’re integrating ourselves into the public transport system and offer a discount of 1€ for hvv subscribers. More on that here.
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Discounted funding areas (from 01.01.23 and only for Hamburg): The areas Osdorf/Lurup, Billbrook/Billstedt and Wilhelmsburg are partially funded by the Ministry of Digital Affairs and Transport. A discount of 1€ is therefore granted on rides to and from these areas. More on that here.
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Discounts from marketing campaigns: From time to time, as part of marketing campaigns, we offer discounts during limited periods which are automatically deducted from the price. These discounts are available to all customers who book and travel during a promotional period.
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Free transport for people with a severely disabled person’s pass (from 01.01.23 and only for Hamburg): Our service should be accessible to as many people as possible. That is why we offer people with a severely disabled person’s pass in Hamburg a special service that allows them and/or an accompanying person to use MOIA free of charge under the legal conditions. More on that here.
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Discounted Smart Saver rides (for Hamburg only): The Smart Saver is a limited time discount offer from us, where you get a 25% or 50% discount on every MOIA ride during the offer period. More on that here.
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Discounts from coupons: After entering the coupon code in the app, a coupon entitles you to either a fixed discount or a percentage discount, which is deducted from the regular fare for one or more rides. The coupon cannot be combined with other coupons. Permanent discounts such as the hvv full-time subscription, Hamburg-Takt or Smart Saver can be used in combination with the offer. More on that here. Our general terms and conditions apply in all other cases.
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The referral programme "Friend Bonus" enables customers to recommend MOIA to friends by sending them a personal invitation code with which the referred friends can register as new customers in the app. The mobile phone number of the referred person must not yet be registered with MOIA. New customers must enter the invitation code within seven days of registering and start their first rides within 90 days. The referring and referred person will then each receive a coupon code entitling them to a 25% discount for up to three rides. The coupon is automatically added to the account and is valid for 90 days.
The number of discounts associated with the coupon code may vary, but all participants (i.e. referring and referred persons) receive the same number of discounts at the respective time (entry of the invitation code in the app). These discounts are individually allocated, non-transferable and cannot be redeemed for cash. They are only valid for rides in the operating areas specified by MOIA.
In the event of abuse, such as falsified recommendations or multiple registrations, the person will be excluded from the programme. MOIA reserves the right to terminate the programme at any time without prior notice.