All in your time

Our price consists of two elements:

• a base price
• and a flexible price

Our vehicles and drivers are limited, so this allows us to react flexibly to demand. If fewer MOIAs are available than requested, it becomes more expensive. This is usually the case on Friday and Saturday nights, at typical commuter times or during major events. If demand is lower–for example, during the day in the week–you can get a ride at a special price. Like that, we avoid empty vehicles on the roads. 

1. Register with the MOIA app by providing your details
2. When you are signed in, you can enter your collection point, destination other passengers or child seats
3. Then click on “Get offer”
4. The MOIA Ridesharing App will give you up to six different offers, including price, pickup and arrival time
5. If you agree with the price, pick-up and arrival time of one of our offers, you can place a binding booking with your deposited means of payment for your ride by pressing the button at the bottom of the screen

Due to German concession regulations, we are only authorized to transport you from one virtual MOIA stop to another. Our drivers are not allowed to take you and other passengers directly to the exact address. Virtual means that the MOIA stop is only displayed in the app and you won't find a marker at the stop itself. You can see the exact stops on the map and both the address and your walking distance in your trip overview after the booking confirmation.

The vehicle selected for your trip will pick you up at the time and at the MOIA stop displayed in your trip overview.

If you need a faster ride but still want to use Ridesharing with MOIA, there's an additional booking option called MOIA Express. As an optional upgrade to your ride, it will bring you many benefits:

• • You get to your destination quickly and more directly

  • Your arrival window is shorter

  • To ensure short walking distances, we always choose one of the closest stopping points

  • You can see your stops before you book

Of course, kids can take trips with MOIA as well. If your child needs a child seat, open the app on your smartphone and choose your start and destination. Afterwards, you can choose how many people you want to take on your trip. If you select at least one child, a section will appear where you can then book a child seat or booster seat for free.

You can bring along one piece of luggage and or suitcase, as long as you store it securely under the luggage net in the luggage compartment at the front next to the boarding gate.

Yes! Open your MOIA app and start a booking request as usual. After you entered your desired pick-up and destination location, you can choose Ride later to pre-book your trip. Select the day and the desired pick-up or arrival time you want. You can pre-book a ride at least one hour before the ride begins, and not right before the start or end of our service hours.

Smart Saver is a time-limited discount offer from MOIA that is only available in Hamburg:

• With Smart Saver 25 (for 30, 90 or 180 days) you save 25% off every MOIA ride during the time period
• With Smart Saver 50 (for 30 days) the price of your MOIA ride is reduced by 50% during the time period

The booking takes place via the MOIA App and must be charged to the respective account holder via a payment method provided.